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Definitions and key terms

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To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Sadaz Editions, that is responsible for your information under this Return & Refund Policy.

• Customer: refers to the company, organization or person that signs up to use the Sadaz Editions Service to manage the relationships with your consumers or service users.

• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Sadaz Editions and use the services.

• Service: refers to the service provided by Sadaz Editions as described in the relative terms (if available) and on this platform. 

• Website: Sadaz Editions’s site, which can be accessed via this URL: sadazeditions.com

• You: a person or entity that is registered with Sadaz Editions to use the Services.

 

Return & Refund Policy

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At Sadaz Editions, customer satisfaction is our priority. To ensure clarity, here is our comprehensive policy on returns and refunds:

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1. Claims for Damaged, Defective, or Misprinted Items

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• Claims for misprinted, damaged, or defective items must be submitted within 30 days of product delivery.

• Please provide clear photos of the issue and, if applicable, additional photos showing multiple affected products in one frame.

• If the claim is confirmed to be an error on our part, we will offer a free replacement or refund.

 

2. Lost Packages

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• Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date. If confirmed, we will cover the issue at our expense.

 

3. Address Errors

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• If an insufficient or incorrect address is provided, the shipment will be returned to our facility.

• You will be responsible for reshipment costs after confirming the updated address.

 

4. Unclaimed Shipments

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• Unclaimed shipments will be returned to our facility. You will be liable for reshipment costs or may choose to donate the item. Unclaimed returns are donated to charity after 30 days.

 

5. Customer-Initiated Returns

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• Please contact us before returning any product. Unauthorized returns will not be processed.

• Buyer’s remorse or ordering the wrong size/color: Returns or exchanges for these reasons are not supported. 

 

6. Exempt Items

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• Sealed goods (e.g., face masks or other items unsuitable for return due to health/hygiene reasons) are not eligible for returns or exchanges once unsealed.

• Minor variations in print placement (up to 0.5") for direct-to-garment (DTG) products are considered normal and not eligible for refunds or reprints.

 

7. Refunds

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• Refunds are processed only for confirmed defects, damage, or misprints caused by manufacturing errors.

• Refunds are not offered for wrong size, color, or buyer's remorse.

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Shipping

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Sadaz Editions is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping, the customer has to pay for the shipping in return.

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Your Consent

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By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

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Changes to Our Return & Refund Policy 

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Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

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Contact Us

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If you have any concerns or are not satisfied with a product or service, please contact us so we can address your issues.

 

• Via Email: info@sadazeditions.com